Smiling House Collection · Good to know
Every property in our collection sets its own cancellation terms. They are shown on the property page before you book and confirmed in your booking confirmation — the essentials are summarised below.
Overview
Each property on Smiling House sets its own cancellation terms. These terms are shown on the property page before you book and are confirmed in your booking confirmation email.
In addition to the property's own terms, Smiling House applies one standard condition to all bookings cancelled close to arrival — so you always know the minimum that applies, whichever chalet you choose.
Cancellation windows
The terms that apply depend on how far ahead of your check-in date you cancel.
30 days or more before check-in
The property's own cancellation policy applies in full. Refer to the terms shown on your booking confirmation to see exactly what refund you are entitled to.
Less than 30 days before check-in
A minimum of 50% of your total booking value is non-refundable. This applies to all bookings. Where the property's own terms are more restrictive — for example, fully non-refundable — those stricter terms apply instead.
| When you cancel | What applies |
|---|---|
| 30 or more days before check-in | The property's own cancellation terms |
| Less than 30 days before check-in | A minimum of 50% is non-refundable, or the property's terms if stricter |
Important information
A few conditions sit outside the standard windows — please read them before you book.
Some properties are offered on a fully non-refundable basis. Where this is the case, it is clearly stated on the property page before you book, and no refund is available at any point after booking.
Date changes and other amendments are handled separately from cancellations and are subject to the property's availability and approval. Contact us before making any changes — a cancellation and rebooking will be treated under the terms above.
Where a property's own cancellation terms are more restrictive than our standard condition, the property's terms always apply instead — whichever window you cancel in.
How to cancel
Cancelling is handled personally — write to us or reply to your booking confirmation.
Contact us at ira@smilinghouse.ch or through your booking confirmation.
Please include your booking reference so we can locate your reservation immediately.
Approved refunds are processed to the original payment method — timing is confirmed in your cancellation confirmation.
